HelpTickets

Powerful ingame issue tracker and player ticket manager backed by SQLite or MySQL

HelpTickets is a powerful plugin to track and manage issues ingame. When a player has an issue, they may create a ticket, which may later be solved by staff members.

HelpTickets is for CB/Spigot versions 1.7.9 and up. This applies to all current files. Older files may still work, but it is not guranteed that they will work for newer versions of CB/Spigot

If you wish to request a feature or leave feedback, please do so on the plugin's main page.

This plugin is provided for free, but please consider donating to support development!

Configuration

Thank you to the people who have provided language translations:

@montlikadani

A MySQL server is optional, but is recommended for large servers.

Comprehensive information automatically included with each ticket
Simplified permissions
Accountability: A log of all actions is kept with each ticket
Uses a MySQL or SQLite database for fast operation
Tickets may be assigned priority levels
Search tickets by status, creator, assignee, keywords, or priority level
Ingame notifications when tickets are updated
All command names and messages are fully configurable
Automatic update checking (may be disabled in the config by changing "check_updates" to "false")
New web interface!

All ingame actions are performed through the /ticket command.
Permissions are documented in the staff usage guide.

Documentation for usage by players: https://goo.gl/DhPNhJ
Documentation for usage by staff: https://goo.gl/Tkt7as

Unfortunately, I have neither the time nor knowledge to translate this plugin into other languages. If you would like to use this plugin in your own language, make a copy of the default en_US.json file and edit it with your own language. Furthermore, if you send me your translation, I will be happy to include it, with appropriate credit, in the distributed plugin.