A plugin for players to log problems, requests and complaints etc.

NOTICE - IRC Channel #PetitionPlugin on irc.esper.net for any suggestions/queries!

Features:

Players may open one or more petitions and get assigned a unique ticket # for each. This number can be used to track the petition until it has been closed.
Each petition may be assigned to a specific op/admin or left as unassigned
Players as well as ops/admins may add comments to an open petition
Ops/admins (and currently players) may warp to the location where the petition was opened
Ops/admins (and currently players) may review the history of each open petition
Closed petitions are archived and can be reviewed or reopened by moderators
Use the command "/petition" or the shorthand command "/pe".
All commands are case-insensitive
New and updated petitions are announced to everyone with 'petition.moderate' permission
Supports multiple worlds
Offline players receive notifications on petition updates when logging in
Server admins can handle petitions on the server console
Players and moderators are reminded of their open petitions at configurable intervals

Command syntax:

/pe open|create|new <Message>
/pe comment|log <#> <Message>
/pe close <#> [<Message>]
/pe list [<count>]
/pe view <#>
/pe assign <#> [<Operator>]
/pe unassign <#>
/pe warp|goto <#>

Installation:

Download the latest PetitionPlugin version.
Copy it to your "plugins" directory
Optionally create a new directory called "plugins/PetitionPlugin"
Optionally create a new directory called "plugins/PetitionPlugin/archive"
Optionally create a new file "plugins/PetitionPlugin/settings.txt"
Load the plugin (Restart the server, or use any plugin you have for this purpose)

Settings: The configuration file is optional, the following settings are available:

single=Petition
plural=Petitions
notify-all-on-close=false
notify-owner-on-assign=true
notify-owner-on-unassign=true
notify-interval-seconds=300
warp-requires-permission=false

Command examples: A player in distress:

/pe open Someone has burned down my home!
# the player receives a ticket number, say 45 for this example
/pe comment 45 And killed my chicken!

Admin/Moderator responds:

/pe list
# the plugin shows me a list of currently open petitions
/pe assign 45 FloydATC
# the petition status is changed to show that I am now handling this incident
/pe warp 45
# I am teleported to the scene
/pe comment 45 nice crater
/pe close 45 Feather refunded, have a nice day
# +1 served

Dependencies:

None

Permissions:

'petition.pe' required to open, comment and view a petition
'petition.warp-to-own' required IF 'warp-requires-permission' is enabled
'petition.warp-to-own-if-assigned' required IF 'warp-requires-permission' is enabled
'petition.moderate' and 'petition.moderator' required for everything else

Known problems: Certain situations can lead to double notifications, such as an operator commenting on his own petition. Colourisation is work-in-progress.