CurseForge

965 - Automatic Ticket Aging and Expiry

There needs to be a way to have ticket which havent had any activity to automatically get closed and placed into an "expired" state.

A simple rule would be, tickets which are EITHER unclassified or unassigned ie "new" or tickets assigned but still in state "net" would closed after 30 days, other tickets closed after 90 days (except if they are in the "in progress" state)

The submitter should get an email telling them how to prevent expiration. (they do get emails right?)

User When Change
Torhal Jul 24, 2013 at 20:58 UTC
Torhal Nov 09, 2011 at 14:54 UTC
Torhal Jun 03, 2011 at 17:01 UTC Changed assigned to from None to prencher
Ackis Feb 01, 2011 at 18:00 UTC Changed assigned to from ckknight to None
Ackis Apr 21, 2009 at 15:06 UTC Changed component from None to Component #15
Ackis Dec 30, 2008 at 23:24 UTC Changed assigned to from None to ckknight
sylvanaar Dec 08, 2008 at 20:34 UTC Changed description:
  There needs to be a way to have ticket which havent had any activity to automatically get closed and placed into an "expired" state.

- A simple rule would be, tickets which are EITHER unclassified or unassigned ie "new" or tickets assigned but still in state "net" would closed after 30 days, other tickets closed after 90 days.
+ A simple rule would be, tickets which are EITHER unclassified or unassigned ie "new" or tickets assigned but still in state "net" would closed after 30 days, other tickets closed after 90 days (except if they are in the "in progress" state)
  The submitter should get an email telling them how to prevent expiration. (they do get emails right?)
sylvanaar Dec 08, 2008 at 20:32 UTC Changed type from Defect to Enhancement
sylvanaar Dec 08, 2008 at 20:32 UTC Create

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  • 1 comment
  • Avatar of Torhal Torhal Nov 09, 2011 at 14:54 UTC - 0 likes

    Possibly a per-project config option...marking as accepted for now.

  • 1 comment

Facts

Last updated
Jul 24, 2013
Reported
Dec 08, 2008
Status
Declined - We decided not to take action on this ticket.
Type
Enhancement - A change which is intended to better the project in some way
Priority
Medium - Normal priority.
Votes
0

Reported by

Possible assignees