965 - Automatic Ticket Aging and Expiry
There needs to be a way to have ticket which havent had any activity to automatically get closed and placed into an "expired" state.
A simple rule would be, tickets which are EITHER unclassified or unassigned ie "new" or tickets assigned but still in state "net" would closed after 30 days, other tickets closed after 90 days (except if they are in the "in progress" state)
The submitter should get an email telling them how to prevent expiration. (they do get emails right?)
| User | When | Change |
|---|---|---|
| Torhal | Wed, 09 Nov 2011 14:54:40 | Changed status from New to Accepted |
| Torhal | Fri, 03 Jun 2011 17:01:59 | Changed assigned to from None to prencher |
| Ackis | Tue, 01 Feb 2011 18:00:30 | Changed assigned to from ckknight to None |
| Ackis | Tue, 21 Apr 2009 15:06:19 | Changed component from None to Component #15 |
| Ackis | Tue, 30 Dec 2008 23:24:57 | Changed assigned to from None to ckknight |
| sylvanaar | Mon, 08 Dec 2008 20:34:39 | Changed description:There needs to be a way to have ticket which havent had any activity to automatically get closed and placed into an "expired" state. - A simple rule would be, tickets which are EITHER unclassified or unassigned ie "new" or tickets assigned but still in state "net" would closed after 30 days, other tickets closed after 90 days. + A simple rule would be, tickets which are EITHER unclassified or unassigned ie "new" or tickets assigned but still in state "net" would closed after 30 days, other tickets closed after 90 days (except if they are in the "in progress" state) The submitter should get an email telling them how to prevent expiration. (they do get emails right?) |
| sylvanaar | Mon, 08 Dec 2008 20:32:25 | Changed type from Defect to Enhancement |
| sylvanaar | Mon, 08 Dec 2008 20:32:02 | Create |
- 1 comment
- 1 comment
Facts
- Last updated on
- 09 Nov 2011
- Reported on
- 08 Dec 2008
- Status
- Accepted - Problem reproduced / Need acknowledged.
- Type
- Enhancement - A change which is intended to better the project in some way
- Priority
- Medium - Normal priority.
- Reply
- #1
Torhal Wed, 09 Nov 2011 14:54:32Possibly a per-project config option...marking as accepted for now.