871 - ticket autosubscription for author
Please provide an option for a ticket author to be auto-subscribed to their own tickets regardless of their subscription status for the project they are reporting on.
| User | When | Change |
|---|---|---|
| Torhal | Nov 08, 2011 at 20:57 UTC | Changed status from New to Accepted |
| Torhal | Jun 03, 2011 at 17:01 UTC | Changed assigned to from Kaelten to prencher |
| Ackis | Mar 27, 2009 at 19:44 UTC | Changed component from None to Component #16 |
| Ackis | Mar 02, 2009 at 15:57 UTC | Changed component from None to Component #16 |
| Ackis | Jan 06, 2009 at 18:44 UTC | Changed assigned to from None to Kaelten |
| ddumont | Nov 06, 2008 at 19:13 UTC | Create |
Facts
- Last updated
- Aug 12, 2012
- Reported
- Nov 06, 2008
- Status
- Accepted - Problem reproduced / Need acknowledged.
- Type
- Enhancement - A change which is intended to better the project in some way
- Priority
- Medium - Normal priority.
- Votes
- 49
- Reply
- #11
oscarucb Sep 14, 2012 at 14:37 UTC - 0 likesThe bad new ticket voting system has caused this crucial and widely-requested issue to fall to the bottom of the pile. It's been over FOUR YEARS since the initial report and we're still stuck with this crappy ticket system that is missing the most basic feature to close the QA loop.
Is this ever going to be fixed? IMO the quality of all addons hosted on Curse/wowace is suffering due to the lack of this crucial feature.
Author/Maintainer of RaidBuffStatus, ProfessionsVault, Archaeology Helper, IdiotCheck, SavedInstances, and others..
- Reply
- #10
Zasurus Dec 17, 2011 at 12:48 UTC - 0 likesCome on guys this is driving me mad! Please get this fixed.
Also http://www.curseforge.com/projects/curseforge/tickets/2177-improve-tickets-through-curse-client/
Thanks.. :)
- Reply
- #9
oscarucb Jun 19, 2011 at 15:14 UTC - 0 likesIs this ever gonna be fixed?
IMO the ticket system is a joke without auto-reporting to ticket authors - it doesn't close the loop for getting essential communication from the addon author (fixer) to the reporter (fixee). How are we supposed to perform sane QA without this?
- Reply
- #8
Starfox Nov 08, 2010 at 21:26 UTC - 0 likesJust put a PM in my inbox when a) new ticket in one of your projects is mad b) ticket I'm assigned to gets updated Keeping track of ticket is a pita :o
- Reply
- #7
Archarodim Oct 23, 2010 at 16:10 UTC - 0 likesIt's has been almost two years since this _serious_ issue was reported.
Users and authors are both losing time because of this missing feature.
Author of Decursive, Healers Have To die and Sheepdog
- Reply
- #6
BigRedBrent Aug 31, 2010 at 03:10 UTC - 0 likesI just received two different bug reports telling me that they are getting error messages. Did they include the error message in the ticket? Of course they didn't. Who would be so silly as to include the most important piece of information necessary to fix the problem? Will they ever respond to my request for them to include the error message? Who knows?
Would a subscription system with functionality for individual tickets help tremendously? Well duh!
Check out the addon SpellFlash to help improve your gameplay in World of Warcraft!
- Reply
- #5
ddumont Jun 22, 2009 at 19:08 UTC - 0 likesAgreed.
The intent of this ticket was to get an auto-subscription of the ticket for the author of the ticket, not the author of the project it was assigned in.
- Reply
- #4
mikk Jun 09, 2009 at 01:18 UTC - 0 likesVERY important feature for any ticketing system, IMNSHO. I want it both as a project admin and as a user (of other projects).
As a user, I'm currently stuck with monitoring the whole project for ticket updates, when I really only want to see updates on my own ticket.
As an admin, I'm frustrated because I don't get responses to my followup questions.
- Reply
- #3
BWMerlin Feb 24, 2009 at 16:05 UTC - 0 likesI agree that user should be subscribed to tickets they create (or at least have a little check box to subscribe like forum software provides) and it should inform the user of ticket status changes (fixed, invalid etc) as well as comments made on that ticket (such as the author requesting additional information).
This should further be expanded to allow subscribing to individual tickets rather then all tickets for a project as tickets can already exists for a bug report but you still wished to be informed about changes to that ticket (once again author request more information or a work around maybe posted).
- Reply
- #2
Tuhljin Jan 13, 2009 at 23:44 UTC - 0 likesI agree with Adirelle. In other words, not only should you be able to subscribe (or unsubscribe) to a specific ticket (and not be subscribed to all tickets for that project), there should be a user option that is enabled by default that auto-subscribes you to tickets that you create.