CurseForge

871 - ticket autosubscription for author

Please provide an option for a ticket author to be auto-subscribed to their own tickets regardless of their subscription status for the project they are reporting on.

User When Change
Torhal Jul 24, 2013 at 19:28 UTC
Torhal Nov 08, 2011 at 20:57 UTC
Torhal Jun 03, 2011 at 17:01 UTC Changed assigned to from Kaelten to prencher
Ackis Mar 27, 2009 at 19:44 UTC Changed component from None to Component #16
Ackis Mar 02, 2009 at 15:57 UTC Changed component from None to Component #16
Ackis Jan 06, 2009 at 18:44 UTC Changed assigned to from None to Kaelten
ddumont Nov 06, 2008 at 19:13 UTC Create

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  • Avatar of oscarucb oscarucb Sep 14, 2012 at 14:37 UTC - 0 likes

    The bad new ticket voting system has caused this crucial and widely-requested issue to fall to the bottom of the pile. It's been over FOUR YEARS since the initial report and we're still stuck with this crappy ticket system that is missing the most basic feature to close the QA loop.

    Is this ever going to be fixed? IMO the quality of all addons hosted on Curse/wowace is suffering due to the lack of this crucial feature.

  • Avatar of Zasurus Zasurus Dec 17, 2011 at 12:48 UTC - 0 likes

    Come on guys this is driving me mad! Please get this fixed.

    Also http://www.curseforge.com/projects/curseforge/tickets/2177-improve-tickets-through-curse-client/

    Thanks.. :)

  • Avatar of oscarucb oscarucb Jun 19, 2011 at 15:14 UTC - 0 likes

    Is this ever gonna be fixed?

    IMO the ticket system is a joke without auto-reporting to ticket authors - it doesn't close the loop for getting essential communication from the addon author (fixer) to the reporter (fixee). How are we supposed to perform sane QA without this?

  • Avatar of Starfox Starfox Nov 08, 2010 at 21:26 UTC - 0 likes

    Just put a PM in my inbox when a) new ticket in one of your projects is mad b) ticket I'm assigned to gets updated Keeping track of ticket is a pita :o

  • Avatar of Archarodim Archarodim Oct 23, 2010 at 16:10 UTC - 0 likes

    It's has been almost two years since this _serious_ issue was reported.

    Users and authors are both losing time because of this missing feature.

  • Avatar of BigRedBrent BigRedBrent Aug 31, 2010 at 03:10 UTC - 0 likes

    I just received two different bug reports telling me that they are getting error messages. Did they include the error message in the ticket? Of course they didn't. Who would be so silly as to include the most important piece of information necessary to fix the problem? Will they ever respond to my request for them to include the error message? Who knows?

    Would a subscription system with functionality for individual tickets help tremendously? Well duh!

    Check out the addon SpellFlash to help improve your gameplay in World of Warcraft!

  • Avatar of ddumont ddumont Jun 22, 2009 at 19:08 UTC - 0 likes

    Agreed.
    The intent of this ticket was to get an auto-subscription of the ticket for the author of the ticket, not the author of the project it was assigned in.

  • Avatar of mikk mikk Jun 09, 2009 at 01:18 UTC - 0 likes

    VERY important feature for any ticketing system, IMNSHO. I want it both as a project admin and as a user (of other projects).

    As a user, I'm currently stuck with monitoring the whole project for ticket updates, when I really only want to see updates on my own ticket.

    As an admin, I'm frustrated because I don't get responses to my followup questions.

  • Avatar of BWMerlin BWMerlin Feb 24, 2009 at 16:05 UTC - 0 likes

    I agree that user should be subscribed to tickets they create (or at least have a little check box to subscribe like forum software provides) and it should inform the user of ticket status changes (fixed, invalid etc) as well as comments made on that ticket (such as the author requesting additional information).

    This should further be expanded to allow subscribing to individual tickets rather then all tickets for a project as tickets can already exists for a bug report but you still wished to be informed about changes to that ticket (once again author request more information or a work around maybe posted).

  • Avatar of Tuhljin Tuhljin Jan 13, 2009 at 23:44 UTC - 0 likes

    I agree with Adirelle. In other words, not only should you be able to subscribe (or unsubscribe) to a specific ticket (and not be subscribed to all tickets for that project), there should be a user option that is enabled by default that auto-subscribes you to tickets that you create.

Facts

Last updated
Jul 24, 2013
Reported
Nov 06, 2008
Status
Declined - We decided not to take action on this ticket.
Type
Enhancement - A change which is intended to better the project in some way
Priority
Medium - Normal priority.
Votes
49

Reported by

Possible assignees