2973 - Template does not change with Type when submitting tickets on addons

What steps will reproduce the problem? Please provide as much detail as possible.

  1. Go to any addon's project page.
  2. Click the "Tickets" tab.
  3. Click the "Post a ticket" link.
  4. Change the ticket type dropdown from "Defect" to anything else.

What is the expected output? What do you see instead?

Expected: The prefilled text in the Description field changes to reflect the template for the specified ticket type.

Actual: The prefilled text does not change, but remains stuck on the "Defect" template.

At what time and date (year, month, day) did you get this bug? (Include your timezone)

2012-01-08 21:30 PST

Please provide any additional information below.

Tested in both Opera 11.60 and Internet Explorer 9 browsers, on Windows 7 Ultimate Edition (64-bit).

I've also noticed over the last week or two that all tickets submitted on my addons have used the "Defect" template, regardless of their specified type, so this bug likely appeared sometime in the last few weeks, and probably affects all browsers.

User When Change
Torhal Jul 24, 2013 at 22:05 UTC Changed status from Accepted to Declined
Torhal Feb 06, 2012 at 20:38 UTC Changed status from New to Accepted
Phanx Jan 09, 2012 at 05:38 UTC Create

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  • 1 comment
  • Avatar of Blazeflack Blazeflack Mar 25, 2012 at 12:32 UTC - 0 likes

    This appears to happen when the templates are edited. I tested on a project where ticket templates had not been edited yet in which the templates would change as they should when another type was selected from the dropdown.

    Another project which had the defect template edited would display the issue outlined in the ticket here.

  • 1 comment


Last updated
Jul 24, 2013
Jan 09, 2012
Declined - We decided not to take action on this ticket.
Defect - A shortcoming, fault, or imperfection
Medium - Normal priority.

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