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2177 - Improve tickets through Curse Client

I'd really like the ability to disallow tickets on my addons from within the Curse Client. Since my ticket templates aren't used when someone posts a ticket this way, and most users have no idea what information makes a decent bug report, most tickets I've gotten through the Curse Client are useless as-is. Add to this the fact that I've never seen a Client-originated ticket receive a response from its poster, and it's largely pointless to have these tickets at all.

User When Change
prencher Sun, 04 Dec 2011 06:10:24 Changed status from Started to Accepted
Torhal Wed, 09 Nov 2011 16:27:25 Changed status from New to Started
Torhal Wed, 09 Nov 2011 16:26:56 Changed name from Disallow tickets through Curse Client to Improve tickets through Curse Client
Torhal Fri, 03 Jun 2011 17:00:52 Changed assigned to from Kaelten to prencher
Phanx Fri, 05 Feb 2010 23:24:27 Create

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  • Avatar of Acenth Acenth Fri, 10 Feb 2012 18:13:25

    Hey everyone,

    This Spring I'm going to be overhauling the UI of the client and improving how the client handles tickets will be improved greatly.

    The first improvement will be in how users are notified of changes to tickets. Users will be able to see their tickets and get notifications when authors respond.

    The second improvement will be in how users create tickets. We haven't worked out all the details yet, but I do want users to see information that you, the author, wants them to see.

    I totally understand where you guys are coming from. When I took over the Curse Client project, I came in knowing there needed to be tighter integration with CurseForge to improve the experience for you, the author.

    Curse Client - Software Engineer

  • Avatar of Phanx Phanx Sun, 08 Jan 2012 04:43:26

    If you guys cannot be bothered to spend time fixing the Curse Client ticket system, please just disable it entirely. I am really tired of getting "can't download" tickets from the illiterate morons who seem to form the bulk of Curse Client users. I've also never gotten a ticket through the Curse Client that was even remotely useful, and I've never gotten a response from anyone who submitted a ticket through the Curse Client. It's annoying enough that I'm pretty close to just disabling the CurseForge ticket tracker on all of my addons and finding some third-party ticketing system to use instead. If a user is unwilling to click one link and wait for one page to load to report a problem, it can't be a very important problem.

  • Avatar of Zasurus Zasurus Wed, 21 Dec 2011 16:00:04

    @stassart: Go

    I can beat that (it's a competition right? ;) ) the last 6 in 6 days are all for the curse client download issues. :(

    AND that is for one addon ALONE! LOL

    http://wow.curseforge.com/addons/sexymap-tracker-button-fix/tickets/6-unable-to-download/ http://wow.curseforge.com/addons/sexymap-tracker-button-fix/tickets/7-not-updating/ http://wow.curseforge.com/addons/sexymap-tracker-button-fix/tickets/8-failed-download/ http://wow.curseforge.com/addons/sexymap-tracker-button-fix/tickets/9-download-failed/ http://wow.curseforge.com/addons/sexymap-tracker-button-fix/tickets/10-download-failed/ http://wow.curseforge.com/addons/sexymap-tracker-button-fix/tickets/11-update-stops-loading/

    I can't even update my template to say "THIS IS A BUG REPORT FOR " as the templates don't seem to work for the curse client :(

    Now we have a pretty Curse.com for the addon downloaders can we have a functional CurseForge and Client interaction for the Addon authors. :D

  • Avatar of stassart stassart Tue, 20 Dec 2011 00:16:56

    The last 3 bug reports I have gotten through the Curse Client report bug feature have been users thinking they are reporting bugs with the Curse Client, not for my addons or for problems installing the addon through the Curse Client (the latest update seems to be causing major issues for people) which again is a Curse Client issue and nothing to do with the addon.

    Please please please make it clear that they are issuing a bug report for the addon and not the client itself and that any "Failed to download" or "Failed to install" errors are with the client and not the addon.

    Examples:

    http://www.wowace.com/addons/grid-status-raid-debuff/tickets/29-installation-failed/ http://www.wowace.com/addons/grid-status-raid-debuff/tickets/28-wont-download/ http://wow.curseforge.com/addons/shaman-friend/tickets/10-installation-failing/

    Last edited on 20 Dec 2011 by stassart
  • Avatar of Cybeloras Cybeloras Thu, 15 Dec 2011 06:22:32

    Words cannot express how much I would love an improvement to the Curse Client's ticket system. I have never gotten a single ticket from the Curse Client with any information that could be even remotely useful in solving a problem. These are my personal favorites:

    http://wow.curseforge.com/addons/tellmewhen/tickets/360-pain-in-the-butt/ http://wow.curseforge.com/addons/tellmewhen/tickets/348-tmw-not-repsonding/

    Last edited on 15 Dec 2011 by Cybeloras
  • Avatar of Torhal Torhal Wed, 09 Nov 2011 16:26:56

    Changed title from "Disallow" to "Improve".

    Last edited on 09 Nov 2011 by Torhal
  • Avatar of Phanx Phanx Mon, 20 Dec 2010 02:23:24

    It's even worse when someone submits a nonsensical report on my addon through the Curse Client, and they don't even have the addon installed. Obviously these people are idiots and have no idea what they are doing, but the Client shouldn't allow someone to submit a bug report for an addon they don't have installed.

  • Avatar of Mavoc Mavoc Sat, 04 Dec 2010 07:53:21

    Since all tickets require a user to be logged in. Why not force the ticket creator to be automatically subscribed to all tickets created by them(or hell all tickets they comment on aswell). That would atleast send them an email letting them know that we need more info then just "Dude you code broke my game, fix it soon. Thanks"

    I also would like it if the only way for a ticket creator to unsubscribe to the ticket, is to abandon it. This would allow us to ask repeatedly for more info and spam them back constructively.

    And for Gods sake. PLEASE PLEASE PLEASE don't send me emails telling me about new comments made by me.
    If NEWPOST and POSTER ~= USER then

    A ticket/comment blacklist for you addon can also be nice for some people, but I guess we are just suppose to report them

  • Avatar of VgerAN VgerAN Thu, 02 Dec 2010 19:33:29

    Hi Ackis when I open the recipe list on my death knight I don't see all of the enchanting recipes that I know please fix

    JUST KIDDING

  • Avatar of Silmano Silmano Mon, 18 Oct 2010 19:01:47

    Any new hint in this enhancement?

    Dealing with client tickets can be a pain if the user doesnt know he/she has to do something more than just filling the ticket and go play WoW...

Facts

Last updated on
21 Jan 2012
Reported on
05 Feb 2010
Status
Accepted - Problem reproduced / Need acknowledged.
Type
Enhancement - A change which is intended to better the project in some way
Priority
Medium - Normal priority.

Reported by

Possible assignees

Votes (Total: +36, Average: +3.0)