CurseForge

2177 - Improve tickets through Curse Client

I'd really like the ability to disallow tickets on my addons from within the Curse Client. Since my ticket templates aren't used when someone posts a ticket this way, and most users have no idea what information makes a decent bug report, most tickets I've gotten through the Curse Client are useless as-is. Add to this the fact that I've never seen a Client-originated ticket receive a response from its poster, and it's largely pointless to have these tickets at all.

User When Change
prencher Jul 25, 2013 at 14:31 UTC
prencher Dec 04, 2011 at 06:10 UTC
Torhal Nov 09, 2011 at 16:27 UTC
Torhal Nov 09, 2011 at 16:26 UTC Changed name from Disallow tickets through Curse Client to Improve tickets through Curse Client
Torhal Jun 03, 2011 at 17:00 UTC Changed assigned to from Kaelten to prencher
Phanx Feb 05, 2010 at 23:24 UTC Create

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  • Avatar of jlam jlam Mar 14, 2013 at 18:12 UTC - 0 likes

    <<reply 1326387="">>

    This would be really nice if the Curse Client itself can't be modified to improve the ticketing system. The greatest benefit is that people who actually bother to create a ticket on the website will actually give feedback while the tickets from CC are generally "fire and forget" bug reports that don't help me debug in any meaningful way.

  • Avatar of prencher prencher Mar 11, 2013 at 20:47 UTC - 0 likes

    @Phanx: Go

    Curious timing.

    We actually just discussed this issue today, and we're going to be changing it to simply open the user's browser on the create ticket page.

  • Avatar of Phanx Phanx Mar 11, 2013 at 20:42 UTC - 0 likes

    So, spring has come and gone, and come back around again, and there is still no improvement.

    I have never seen a ticket submitted through the Curse Client that I was actually able to use to identify and solve a problem. At this point I don't even bother trying. Whenever I see a ticket submitted through the Curse Client, it gets marked as Invalid, period. This is frustrating and a giant waste of time, both for me to deal with these useless tickets, and for users to submit a ticket about something and feel like it's just going into a black hole.

    If you guys can't (or don't want to) allocate enough developer time to actually fix the problem, there are several easy ways out that would make the situation 1000x better:

    1. Make the "bug report" button in the Curse Client open the user's web browser to the addon's ticket tracker.

    2. Remove the "bug report" button in the Curse Client.

  • Avatar of Acenth Acenth Feb 10, 2012 at 18:13 UTC - 0 likes

    Hey everyone,

    This Spring I'm going to be overhauling the UI of the client and improving how the client handles tickets will be improved greatly.

    The first improvement will be in how users are notified of changes to tickets. Users will be able to see their tickets and get notifications when authors respond.

    The second improvement will be in how users create tickets. We haven't worked out all the details yet, but I do want users to see information that you, the author, wants them to see.

    I totally understand where you guys are coming from. When I took over the Curse Client project, I came in knowing there needed to be tighter integration with CurseForge to improve the experience for you, the author.

    Lead Developer, Curse Client

  • Avatar of Phanx Phanx Jan 08, 2012 at 04:43 UTC - 0 likes

    If you guys cannot be bothered to spend time fixing the Curse Client ticket system, please just disable it entirely. I am really tired of getting "can't download" tickets from the illiterate morons who seem to form the bulk of Curse Client users. I've also never gotten a ticket through the Curse Client that was even remotely useful, and I've never gotten a response from anyone who submitted a ticket through the Curse Client. It's annoying enough that I'm pretty close to just disabling the CurseForge ticket tracker on all of my addons and finding some third-party ticketing system to use instead. If a user is unwilling to click one link and wait for one page to load to report a problem, it can't be a very important problem.

  • Avatar of Zasurus Zasurus Dec 21, 2011 at 16:00 UTC - 0 likes

    @stassart: Go

    I can beat that (it's a competition right? ;) ) the last 6 in 6 days are all for the curse client download issues. :(

    AND that is for one addon ALONE! LOL

    http://wow.curseforge.com/addons/sexymap-tracker-button-fix/tickets/6-unable-to-download/ http://wow.curseforge.com/addons/sexymap-tracker-button-fix/tickets/7-not-updating/ http://wow.curseforge.com/addons/sexymap-tracker-button-fix/tickets/8-failed-download/ http://wow.curseforge.com/addons/sexymap-tracker-button-fix/tickets/9-download-failed/ http://wow.curseforge.com/addons/sexymap-tracker-button-fix/tickets/10-download-failed/ http://wow.curseforge.com/addons/sexymap-tracker-button-fix/tickets/11-update-stops-loading/

    I can't even update my template to say "THIS IS A BUG REPORT FOR " as the templates don't seem to work for the curse client :(

    Now we have a pretty Curse.com for the addon downloaders can we have a functional CurseForge and Client interaction for the Addon authors. :D

  • Avatar of stassart stassart Dec 20, 2011 at 00:16 UTC - 0 likes

    The last 3 bug reports I have gotten through the Curse Client report bug feature have been users thinking they are reporting bugs with the Curse Client, not for my addons or for problems installing the addon through the Curse Client (the latest update seems to be causing major issues for people) which again is a Curse Client issue and nothing to do with the addon.

    Please please please make it clear that they are issuing a bug report for the addon and not the client itself and that any "Failed to download" or "Failed to install" errors are with the client and not the addon.

    Examples:

    http://www.wowace.com/addons/grid-status-raid-debuff/tickets/29-installation-failed/ http://www.wowace.com/addons/grid-status-raid-debuff/tickets/28-wont-download/ http://wow.curseforge.com/addons/shaman-friend/tickets/10-installation-failing/

    Last edited Dec 20, 2011 by stassart
  • Avatar of Cybeloras Cybeloras Dec 15, 2011 at 06:22 UTC - 0 likes

    Words cannot express how much I would love an improvement to the Curse Client's ticket system. I have never gotten a single ticket from the Curse Client with any information that could be even remotely useful in solving a problem. These are my personal favorites:

    http://wow.curseforge.com/addons/tellmewhen/tickets/360-pain-in-the-butt/ http://wow.curseforge.com/addons/tellmewhen/tickets/348-tmw-not-repsonding/

    Last edited Dec 15, 2011 by Cybeloras
  • Avatar of Torhal Torhal Nov 09, 2011 at 16:26 UTC - 0 likes

    Changed title from "Disallow" to "Improve".

    Last edited Nov 09, 2011 by Torhal
  • Avatar of Phanx Phanx Dec 20, 2010 at 02:23 UTC - 0 likes

    It's even worse when someone submits a nonsensical report on my addon through the Curse Client, and they don't even have the addon installed. Obviously these people are idiots and have no idea what they are doing, but the Client shouldn't allow someone to submit a bug report for an addon they don't have installed.

Facts

Last updated
Jul 25, 2013
Reported
Feb 05, 2010
Status
Fixed - Developer made requested changes. QA should verify.
Type
Enhancement - A change which is intended to better the project in some way
Priority
Medium - Normal priority.
Votes
18

Reported by

Possible assignees