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2124 - Don't auto-mark tickets Replied on comments from project author

Currently, when a ticket is marked as Waiting, and a project author posts a comment, the ticket is automatically remarked as Replied. However, 99% of the time, the ticket is waiting for a response from the ticket submitter, not from a project author. It would be nice if comments from project authors didn't auto-mark Waiting tickets as Replied.

It's less than ideal to post a follow-up comment asking for more information, or suggesting a solution, and have the ticket marked as Replied; I usually forget that this happens, and then the next time I'm looking at the ticket list I see "Replied" and click on the ticket, thinking the submitter finally responded, only to realize that I forgot to undo the auto-marked Replied status after posting my comment.

User When Change
Torhal Wed, 09 Nov 2011 16:24:22 Changed status from New to Accepted
Torhal Fri, 03 Jun 2011 17:00:03 Changed assigned to from Kaelten to prencher
Phanx Wed, 06 Jan 2010 04:32:46 Create

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Facts

Last updated on
18 Nov 2011
Reported on
06 Jan 2010
Status
Accepted - Problem reproduced / Need acknowledged.
Type
Enhancement - A change which is intended to better the project in some way
Priority
Medium - Normal priority.

Reported by

Possible assignees

Votes (Total: +6, Average: +2.0)