1501 - I need a better way to track ticket updates

I have all the options for tracking enabled for my mod page... but I still end up missing comment additions to my tickets.

What is the expected output? What do you see instead? I don't know that I actually want to get emails for every comment on a ticket... But it would be nice to have a web display for recently commented tickets so that when I get back to my desk I can see which tickets have been commented on without drilling down into them... Sometimes a state change is not warranted... such as a ticket author adding information to a previous comment I might have read.

User When Change
Torhal Jul 23, 2013 at 23:51 UTC Changed status from Accepted to Declined
Torhal Nov 08, 2011 at 20:56 UTC Changed status from New to Accepted
Torhal Jun 03, 2011 at 17:00 UTC Changed assigned to from Kaelten to prencher
ddumont Jun 13, 2009 at 00:34 UTC Create

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  • Avatar of oscarucb oscarucb Aug 31, 2009 at 00:27 UTC - 0 likes

    Furthermore, please add a way for users to track *specific* tickets (eg those they submitted or voted positively upon) without forcing them to subscribe to every ticket posted to a project (since as non-developers they care alot about tickets regarding their specific problem, but likely do not care about 99% of the other project tickets).

  • Avatar of Nelfish Nelfish Aug 25, 2009 at 10:41 UTC - 0 likes

    Please add options for all users (not just project owners) to get email notifications when tickets change status or are commented on.

    This is what Bugzilla does, and it's awesome!

    Meanwhile, I found the work around is to view my profile and click the Tickets tab, which shows me which tickets have been updated recently.



Last updated
Jul 23, 2013
Jun 13, 2009
Declined - We decided not to take action on this ticket.
Enhancement - A change which is intended to better the project in some way
Medium - Normal priority.

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