2085 - Cannot start CC4
What steps will reproduce the problem?
1. Start Windows or double-click CC4 icon
2.
3.
What is the expected output? What do you see instead?
I expect CC4 to start, but instead I get a dialog box that says "Cannot Start Application: Application cannot be started. Contact the application vendor." There is a Details.. button, which when pressed opens CAN4NHWN.log which I'll attach.
What version of the product are you using?
Version 4. I was able to start it this morning, and there was apparently a patch today, so I have the most recent version, as far as I know.
Do you have an error log of what happened?
Attached
Please provide any additional information below.
| Name | Size | MD5 |
|---|---|---|
| CAN5NHWN.log | 4.6 KiB | 50b637550adafaedd73b6f35a26d9199 |
| User | When | Change |
|---|---|---|
| Adamar | Thu, 29 Oct 2009 11:52:29 | Changed status from New to Verified |
| Palladia | Thu, 29 Oct 2009 00:58:49 | Deleted attachment CAN5NHWN.log: Attached file twice by mistake |
| Palladia | Thu, 29 Oct 2009 00:58:27 | Added attachment CAN5NHWN.log |
| Palladia | Thu, 29 Oct 2009 00:58:08 | Added attachment CAN5NHWN.log |
| Palladia | Thu, 29 Oct 2009 00:56:09 | Create |
- 2 comments
- 2 comments
- #2
Palladia Fri, 30 Oct 2009 01:12:58Thanks, that seemed to work!
- #1
Adamar Thu, 29 Oct 2009 11:52:23Thanks for attaching the log file.
Somehow your ClickOnce application store has gotten corrupted. It is unfortunately a known issue with ClickOnce applications, and is well documented. We've contacted Microsoft, hoping to get a fix or workaround.
You can correct the problem by doing the following:
On Windows XP: %userprofile%\Local Settings\Apps
(e.g. C:\Documents & Settings\Username\Local Settings\Apps)
On Windows VISTA / 7: %userprofile%\AppData\Local\Apps
(e.g. C:\users\Username\AppData\Local\Apps)