Not receiving your complimentary Premium? Read this!

Greetings, all!

We have become aware of an issue where authors are not receiving their complimentary monthly Premium subscriptions as they should. If you are an author affected by this, please note that we are working quickly to address this and a fix will be rolled out shortly.

In most cases, if you were previously receiving a complimentary monthly Premium subscription but did not receive one recently, you are still eligible for the subscription and are being affected.

We apologize for any inconvenience this may have caused our authors!

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  • Avatar of Si63 Si63 Apr 08, 2012 at 04:43 UTC - 0 likes

    So we should get re-premiumed when we would have next? is there any way I can check when that will be?

  • Avatar of LordStrucker LordStrucker Apr 08, 2012 at 03:08 UTC - 0 likes

    Thanks for the update, Happy Easter.

  • Avatar of LemonKing LemonKing Apr 07, 2012 at 22:47 UTC - 0 likes

    Oh sweet, I was wondering what was up.

    Last edited Apr 07, 2012 by LemonKing
  • Avatar of duelmaster3000 duelmaster3000 Apr 07, 2012 at 00:26 UTC - 0 likes

    @Taintedwisp: Go

    cool...didn't know we got premium...awesome!

  • Avatar of wishfire wishfire Apr 06, 2012 at 21:45 UTC - 0 likes

    No problem. :)  For those that celebrate it, Happy Easter to you!

  • Avatar of FuhrerDarqueSyde FuhrerDarqueSyde Apr 06, 2012 at 21:25 UTC - 0 likes

    Thank you very much for the update. :) Happy Easter.

  • Avatar of wishfire wishfire Apr 06, 2012 at 19:08 UTC - 4 likes

    Greetings, everyone!  Thanks for your patience!

    I do have an update. :)  The issue has been resolved; however, this will not take effect until your next renewal date.  For most people, this is really late in the month.  Therefore, if you have posted in this comment section and have previously received author reward Premium, I've gone ahead and given you a free month while you wait -- This should resolve itself by your next renewal date (in other words, before May).

    To receive the complimentary subscription, please log out and back in to both the website and the Client for it to take effect.

    Sorry for the inconvenience!

  • Avatar of FuhrerDarqueSyde FuhrerDarqueSyde Apr 05, 2012 at 20:03 UTC - 2 likes

    VALVe Time, engage!

  • Avatar of jebus905 jebus905 Apr 05, 2012 at 00:09 UTC - 0 likes

    Apr 4th, and I'm missing my premium. :(

  • Avatar of _Mordessa _Mordessa Apr 04, 2012 at 16:44 UTC - 0 likes

    Missing my premium too :(

Facts

Date created
Mar 20, 2012
Last updated
Mar 21, 2012

Author